Getting Started

Getting receipt(s) from Enterprise

Options to get a copy of a car rental receipt:

1. Get one at the rental branch when returning vehicle.
2. Click on link to submit written request: Receipt/Invoice Requests

Airport Reservation Numbers

For reservations please contact the Enterprise Hawaii Reservation Center at (808) 924-5459 or email hawaiires@ehi.com for assistance.

Daily/ Weekly Rate Conditions

Daily rates are based on a 24 hour rental period. Weekly rates are based on a five day rental period. Rates are inclusive of applicable taxes, surcharges and mandatory fees. Includes one tank of gas.

Extra Options

All extra options, including GPS, will be an extra charge.

15 Passengers & Cargo Vans:

Overtime Charges/ Drop Charges

Note:

• $27.50 (+ Tax) drop Charge for Oahu, Maui, Kauai, and Molokai
• $38.50 (+ Tax) drop Charge for Hawaii (Hilo to Kona or reverse)
• Waived Additional Driver Fee
• Express Counter By pass
• Overtime charges are $15.00 per hour after the 59th minute up to the 179th minute. The applicable vehicle type daily rate will apply on or after the 180th minute.

Grace Period and Overtime Fees

Travelers returning vehicles after the grace period will incur charges based on how many minutes past the check-in time the vehicle was returned:

• If a vehicle is returned one to 59 minutes after it is due, no charge is incurred.
• If a vehicle is returned 60 to 119 minutes after it is due, an aditional $15 is assessed.
• If a vehicle is returned 120 to 179 minutes after it is due, an additional $15 will be assessed.
• Rentals returned more than 180 minutes after it is due will incur an additional day-rate charge.

Payment acceptance

Enterprise Rent-a-car will accept the State of Hawaii MasterCard Purchasing Card (pCard) as the primary form of payment at time of closing of rental agreement.

All incidental charges not included as part of the inclusive rate shall be paid directly by the traveler. Enterprise Rent-a-car will also accept personal credit cards in lieu of no pCard as the form of payment.

Enterprise Rent-a-car will NOT ACCEPT purchase orders.

Enterprise Rent-a-car will NOT ACCEPT checks.

Changes and cancellations

Enterprise Car Rental will not charge for any "no-show" reservations but we do ask as a courtesy to call to cancel reservations if your reservation is not required.

For ALL Reservation Changes and Cancellation Requests please use the below links. If you have any questions, please contact the Enterprise Hawaii Reservation Center at (808) 924-5459 or email hawaiires@ehi.com for assistance.

Counter bypass/Express Check in and Return

Enterprise Rent-A-Car will provide the State of Hawaii a counter bypass program to the State of Hawaii. Government employees will have their paperwork prepared for them prior to their arrival.

Upon arrival at the location, they will proceed to a designated location (designated by proper signage). Employee will be checked in by the first available employee after providing a valid drivers license. They will receive a copy of the rental agreement which will note the gas/mileage reading and any damages currently on the vehicle.

Return of the vehicle will include verification of mileage and new damages on vehicle (if any). Upon clearance, Enterprise staff will then verify charges with the state employee and close out the contract, at which time will either charge the pCard or the renter's personal credit card (if that department is not using pCards for payment). Receipt to be provided at time of closing upon renter's request.

In addition, the following services on obtaining a receipt is provided

1. Maui and Honolulu airport locations, a receipt will print from Enterprise's rapid hand-held check-in device.
2. Renter can print out receipt online by providing their last name and driver's license number
3. Renter can go to any of Enterprise's 25 Hawaii locations to receive a computerized receipt and is not dependent upon where you rented from.
4. Renter can also request to have a receipt faxed to them

Refueling options

Each rental is based on a 24-hour period and includes one tank of gas. If you have multiple days requests, there is no option to refuel or exchange the car, with only ONE reservation. If you think you will need to refuel the car, please make a separate reservation.

Enterprise provides no refueling option. All rentals will have a full tank of gas at time of rental and can be returned with an empty tank of gas at no charge.

Authorized Drivers

1. Renter is properly licensed
2. Renter is acting within the scope of their employment duties.
3. Must be 21 years of age or older with no underage fee. Driver must rent while on authorized state travel.
4. Additional authorized drivers will be allowed to rent without additional charges while on authorized state travel