National Car Rental
Getting Started
- Fill out the required fields regarding renters name, location, date, time, pCard information and travel coordinator’s contact information.
- Upon completion of your request you will receive a Panda notification serving only as an acknowledgement that your transmission has been submitted via direct link to the respected car rental agency. Your actual booking and rental confirmation number will be emailed directly from National. If you have not received this confirmation from National within the hour please contact the National Hawaii Reservation Center at (808) 924-5459 or email hawaiires@ehi.com for assistance.
DO NOT insert any car rental frequent renter membership number into any State reservation. It will invalidate your reservations.
For ALL Reservation Changes and Cancellation Requests please use the below links. If you have any questions, please contact the National Hawaii Reservation Center at (808) 924-5459 or email hawaiires@ehi.com for assistance.
Cancellation Requests Reservation Changes
| Car | Daily | Weekly |
|---|---|---|
| Economy | $77.00 | $462.00 |
| Compact | $77.00 | $462.00 |
| Midsize | $78.00 | $468.00 |
| Full-Size | $82.00 | $492.00 |
| Mini Van | $116.00 | $696.00 |
| Sports Utility Vehicle (Standard) | $111.00 | $666.00 |
| 15-Passenger Van | $201.00 | $1,206.00 |
| 2 Door-4WD Jeep | $151.00 | $906.00 |
| 4 Door-4WD Jeep | $151.00 | $906.00 |
| Sport Utility Vehicle (Compact) | $111.00 | $666.00 |
| Sports Utility Vehicle (Full Size) | $161.00 | $966.00 |
| Premium | $91.00 | $546.00 |
| Luxury | $111.00 | $666.00 |
| Sports Utility Vehicle (Premium) | $171.00 | $1,026.00 |
| Sports Utility Vehicle (Luxury) | $171.00 | $1,026.00 |
| Plugin Electric Vehicle | $72.00 | $432.00 |
| Hybrid Electric Vehicles | $74.00 | $444.00 |
| Pickup Truck-Standard | $116.00 | $696.00 |
| Pickup Truck-Full Size | $116.00 | $696.00 |
| Car | Daily | Weekly |
|---|---|---|
| Economy | $77.50 | $462.00 |
| Compact | $77.50 | $462.00 |
| Midsize | $78.50 | $468.00 |
| Full-Size | $82.50 | $492.00 |
| Minivan | $116.50 | $696.00 |
| Standard SUV | $111.50 | $666.00 |
| 15-Passenger Van | $201.50 | $1,206.00 |
| 2 Door-4WD Jeep | $151.50 | $906.00 |
| 4 Door-4WD Jeep | $151.50 | $906.00 |
| Compact SUV | $111.50 | $666.00 |
| Full Size SUV | $161.50 | $966.00 |
| Premium | $91.50 | $546.00 |
| Luxury | $111.50 | $666.00 |
| Premium SUV | $171.50 | $1,026.00 |
| Luxury SUV | $171.50 | $1,026.00 |
| Hybrid Electric Vehicles | $74.50 | $444.00 |
| Plugin Electric Vehicle | $72.50 | $432.00 |
National Car Rental Participating Locations
Island of Oahu Locations
300 Rodgers Blvd Honolulu, HI 96819
8088346350
8088313849
Mon-Sun 5am - 11pm
Island of Maui Locations
101 AIRPORT ACCESS ROAD Kahului, HI 96732
8088718851
8088777956
Mon-Sun 6am 11pm
2605 Kaanapali Pkwy. #3, Lahaina, HI 96761
8086679737
8086611387
Mon-Fri 7am- 4pm, Sat & Sun 7am-11am
Island of Hawaii (Big Island) Locations
Keahole International Airport Kailua-Kona, HI 96740
8083291674
8083262567
Mon-Sun 5:15am - 10:30pm
181 Kekuanaoa Pl Hilo, HI 96720
8089350891
8089613649
Mon-Sun 6:30am - 9:30pm
Island of Kauai & Molokai Locations
3276 HOOLIMALIMA PL Lihue, HI 96766
8082455636
8082456584
Mon-Sun 6am - 11pm
Getting receipt(s) from National Car Rental
Options to get a copy of a car rental receipt:
- Get one at the rental branch when returning vehicle.
- Click on link to submit written request: Receipt/Invoice Requests
Airport Reservation Numbers
For reservations please contact the National Hawaii Reservation Center at (808) 924-5459 or email hawaiires@ehi.com for assistance.
Daily/ Weekly Rate Conditions
Daily rates are based on a 24 hour rental period. Weekly rates are based on a five day rental period. Rates are inclusive of applicable taxes, surcharges and mandatory fees. Includes one tank of gas.
Extra Options
All extra options, including GPS, will be an extra charge.
15 Passengers & Cargo Vans:
* The van does not meet Federal Bus Safety Standards and they will not transport children in the Twelfth (12th) grade or younger, other than family members, for school related functions.Overtime Charges/ Drop Charges
| Car Type | Cost per hour |
|---|---|
| Compact | $15.00 / hour |
| Mid-Size | $15.00 / hour |
| Full-Size | $15.00 / hour |
| Mini Van (7 or 8 passengers) | $15.00 / hour |
| Sports Utility Vehicle (SUV) | $15.00 / hour |
| 15-Passenger Vehicle (Van) | $15.00 / hour |
Note:
- $27.50 (+ Tax) drop Charge for Oahu, Maui, Kauai, and Molokai
- $38.50 (+ Tax) drop Charge for Hawaii (Hilo to Kona or reverse)
- Waived Additional Driver Fee
- Express Counter By pass
- Overtime charges are $15.00 per hour after the 59th minute up to the 179th minute. The applicable vehicle type daily rate will apply on or after the 180th minute.
Grace Period and Overtime Fees
Travelers returning vehicles after the grace period will incur charges based on how many minutes past the check-in time the vehicle was returned:
- If a vehicle is returned one to 59 minutes after it is due, no charge is incurred.
- If a vehicle is returned 60 to 119 minutes after it is due, an aditional $15 is assessed.
- If a vehicle is returned 120 to 179 minutes after it is due, an additional $15 will be assessed.
- Rentals returned more than 180 minutes after it is due will incur an additional day-rate charge.
Payment acceptance
National Car Rental will accept the State of Hawaii MasterCard Purchasing Card (pCard) as the primary form of payment at time of closing of rental agreement.
All incidental charges not included as part of the inclusive rate shall be paid directly by the traveler. National Car Rental will also accept personal credit cards in lieu of no pCard as the form of payment.
National Car Rental will NOT ACCEPT purchase orders.
National Car Rental will NOT ACCEPT checks.
Changes and cancellations
National Car Rental will not charge for any "no-show" reservations but we do ask as a courtesy to call to cancel reservations if your reservation is not required.
For ALL Reservation Changes and Cancellation Requests please use the below links. If you have any questions, please contact the National Hawaii Reservation Center at (808) 924-5459 or email hawaiires@ehi.com for assistance.
Cancellation Requests Reservation ChangesCounter bypass/Express Check in and Return
National Car Rental will provide the State of Hawaii a counter bypass program to the State of Hawaii. Government employees will have their paperwork prepared for them prior to their arrival.
Upon arrival at the location, they will proceed to a designated location (designated by proper signage). Employee will be checked in by the first available employee after providing a valid drivers license. They will receive a copy of the rental agreement which will note the gas/mileage reading and any damages currently on the vehicle.
Return of the vehicle will include verification of mileage and new damages on vehicle (if any). Upon clearance, National staff will then verify charges with the state employee and close out the contract, at which time will either charge the pCard or the renter's personal credit card (if that department is not using pCards for payment). Receipt to be provided at time of closing upon renter's request.
In addition, the following services on obtaining a receipt is provided
- Maui and Honolulu airport locations, a receipt will print from National's rapid hand-held check-in device.
- Renter can print out receipt online by providing their last name and driver's license number
- Renter can go to any of National's 8 Hawaii locations to receive a computerized receipt and is not dependent upon where you rented from.
- Renter can also request to have a receipt faxed to them
Refueling options
Each rental is based on a 24-hour period and includes one tank of gas. If you have multiple days requests, there is no option to refuel or exchange the car, with only ONE reservation. If you think you will need to refuel the car, please make a separate reservation.
National provides no refueling option. All rentals will have a full tank of gas at time of rental and can be returned with an empty tank of gas at no charge.
Authorized Drivers
- Renter is properly licensed
- Renter is acting within the scope of their employment duties.
- Must be 21 years of age or older with no underage fee. Driver must rent while on authorized state travel.
- Additional authorized drivers will be allowed to rent without additional charges while on authorized state travel